Frequently Asked Questions
Q. Will the WareCo Relief Pack cure Carpal Tunnel Syndrome?
A. No. The Carpal Tunnel Relief Pack is designed to give temporary relief of occasional flare ups.
THERE IS NO CURE!
Q. How often can you use the relief pack?
A. You can use your relief pack whenever it is necessary. Patients who have severe cases will use the relief pack more frequently.
Q. Can the cold gel pack be used again?
A. Yes. The cold gel pack can be used over and over.
Q. Why does the pain and numbness mostly happen at night?
A. It seems that when you cease physical activity (usually at night) the body fluids collect in the nerve tissues. This swells the tissue putting pressure on the nerves.
Q. How fast does it work?
A. The majority of patients experience relief within 3 to 5 minutes.
Q. Is the relief pack covered by my health insurance?
A. Yes. Unfortunately, this is a new durable medical good, therefore, not all suppliers carry it yet.
Q. Can I order custom colors?
A. WareCo Medical, LLC does not retail custom colors or designs. Customization (logos and colors) can be done for bulk orders.
Q. How can I pay for my order?
A. You can make your purchase safely via PayPal. Purchasing through PayPal, you can use any credit or debit card, checks or e-transfer. Customers do not need an account to use PayPal. Government agencies, schools, and hospitals can be shipped on open accounts.
Q. Is my order secure?
A. Yes. All online orders are 100% secure through the latest encrypted SSL technology. We have taken every step to ensure the safety of your personal information.
Q. Do you store credit card numbers?
A. No. WareCo Medical, LLC does not maintain a database of credit card numbers and names thereby, eliminating the possibility of anyone obtaining your credit information for misuse from your account history information.
Q. Do you share my email address with any other companies?
A. No. Our policy at WareCo Medical, LLC dictates that we do not share personal data about our customers with anyone outside of our company unless necessary for order processing (for example UPS or other carriers).
Q. When will my order ship?
A. Most orders received by 3 pm EST, will ship out the same day. We do not ship on weekends or holidays. WareCo Medical, LLC will notify you via email your shipping information or if any items are on back order.
Q. How long will it take to deliver?
A. WareCo Medical, LLC normally ships USPS Priority Mail (2-3 business days).
Q. How can I track my order?
A. WareCo Medical, LLC will notify you via email (when supplied) your order tracking number.
Q. Can I pick up my order?
A. Our warehouse (in Port Huron, MI) is not staffed for customer pick-up orders.
A. No. The Carpal Tunnel Relief Pack is designed to give temporary relief of occasional flare ups.
THERE IS NO CURE!
Q. How often can you use the relief pack?
A. You can use your relief pack whenever it is necessary. Patients who have severe cases will use the relief pack more frequently.
Q. Can the cold gel pack be used again?
A. Yes. The cold gel pack can be used over and over.
Q. Why does the pain and numbness mostly happen at night?
A. It seems that when you cease physical activity (usually at night) the body fluids collect in the nerve tissues. This swells the tissue putting pressure on the nerves.
Q. How fast does it work?
A. The majority of patients experience relief within 3 to 5 minutes.
Q. Is the relief pack covered by my health insurance?
A. Yes. Unfortunately, this is a new durable medical good, therefore, not all suppliers carry it yet.
Q. Can I order custom colors?
A. WareCo Medical, LLC does not retail custom colors or designs. Customization (logos and colors) can be done for bulk orders.
Q. How can I pay for my order?
A. You can make your purchase safely via PayPal. Purchasing through PayPal, you can use any credit or debit card, checks or e-transfer. Customers do not need an account to use PayPal. Government agencies, schools, and hospitals can be shipped on open accounts.
Q. Is my order secure?
A. Yes. All online orders are 100% secure through the latest encrypted SSL technology. We have taken every step to ensure the safety of your personal information.
Q. Do you store credit card numbers?
A. No. WareCo Medical, LLC does not maintain a database of credit card numbers and names thereby, eliminating the possibility of anyone obtaining your credit information for misuse from your account history information.
Q. Do you share my email address with any other companies?
A. No. Our policy at WareCo Medical, LLC dictates that we do not share personal data about our customers with anyone outside of our company unless necessary for order processing (for example UPS or other carriers).
Q. When will my order ship?
A. Most orders received by 3 pm EST, will ship out the same day. We do not ship on weekends or holidays. WareCo Medical, LLC will notify you via email your shipping information or if any items are on back order.
Q. How long will it take to deliver?
A. WareCo Medical, LLC normally ships USPS Priority Mail (2-3 business days).
Q. How can I track my order?
A. WareCo Medical, LLC will notify you via email (when supplied) your order tracking number.
Q. Can I pick up my order?
A. Our warehouse (in Port Huron, MI) is not staffed for customer pick-up orders.
